Coronavirus Update

The FCO is currently advising British nationals to avoid all non-essential travel until further notice. We understand that as a result, many of you will have concerns about your upcoming holiday plans. We want to reassure you that we are working hard to keep all customers up to date with the latest developments – please do feel free to get in touch at any time to discuss options.

If you are due to travel in the next 3-4 weeks:
Most of our tour operator partners are working to a 3-4 week timeframe to postpone or cancel holidays. If your holiday is due to depart in the next 3-4 weeks we will contact you to discuss your options – if we haven’t done so already. Many holidays can be postponed to a later departure date, or put ‘on hold’ until the situation is clearer. That way, you can have an amazing holidays to look forward to when all of this is over.

If you are travelling later in the year:
Many holidays are flexible to change to a later departure date, so if you are travelling later in the year and are uncertain about how you wish to proceed then get in touch and we can have a look at your booking for you, to discuss options. Some airlines are offering lots of flexibility whereas others are less flexible, but we can certainly give you any advice you need. Many airlines and tour operators are allowing us to carry deposits over to later dates, so you may be able to postpone your holiday by up to a year with minimal cost.

What we’d really love all our customers to do is to postpone any trips that can’t be taken in their original format, and avoid cancelling entirely where at all possible. We love our destinations and are heartbroken to see hotels, restaurants, shops and bars across the world closing down for long periods of time – or indefinitely. By postponing your holiday to a later date you’re saying to those destinations that have come to rely on visitors “we’ll be back”.

The wellbeing of our staff is very important too, so during this time we have revised our working practices, which may mean we can’t always get to the phone so easily – please email us ( in the first instance, and we’ll get back to you as soon as we can. During the current situation our offices are closed on Saturdays and Sundays - if you need to contact us urgently please email in the first instance as emails will be being monitored where possible.

Please do get in touch if you have any queries about your travel arrangements, either in the short term or if you are travelling later in the year, and we will of course try and give you the best and most balanced advice we can. As you can imagine, our team are working hard to manage a large number of bookings and we thank you for patience and understanding right now.

Stay safe.